| E.I. Factors |
High Emotional Intelligence | Low Emotional Intelligence
|
| Self-Awareness - Knowing what
we are feeling in the moment, and using those preferences to guide our decision-making.
| Action oriented.
Admits mistakes and accepts
responsibility. | Becomes defensive when criticized.
Blames
others for own shortcomings. |
| Self-Regulation
- Handling our emotions so that they facilitate rather than interfere with the
task at hand. | Remains calm under stress.
Always
dependable, even in times of crises. | Easily stressed
out.
Often reacts with angry outbursts..
Regularly has
mood swings. |
| Motivation
- Using our deepest preferences to move and guide us toward our goals. |
Sets and achieves challenging goals.
Aligns with firm's values,
mission, and goals.
Pursues excellence. | Focused
on the short term
Not a self starter
Requires direction
from others |
| Empathy - Sensing
what people are feeling, being able to take their perspective, and cultivating
rapport and attunement with a broad diversity of people. |
Recognizes other's emotions and responds with empathy
Is fair,
considerate, and tactful with colleagues, clients and subordinates
Gets
along with people of all backgrounds. Insensitive and tactless. |
Insensitive and tactless.
Intimidates in an abrasive way.
Described
by others as arrogant.
Unable to cultivate relationships with people
of diverse backgrounds. |
| Social
Skills - Handling emotions in relationships well and accurately reading social
situations and networks for cooperation and teamwork. | High
sense of ethics and integrity.
Concerned about the needs of subordinates,
colleagues.
Puts the firm ahead of self interests. |
Has "blind ambition."
Puts career ahead of needs of others.
Focused
on impressing the boss. |